Frequently Asked Questions
Everything you need to know about shopping with Club L London.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your parcel directly through our carrier's portal using your order number and email address.
What is your return policy?
We offer a 14-day return window from the date your order is delivered. Items must be returned in their original condition, unworn, with all tags and hygiene seals still attached.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I know which size to choose?
We provide a comprehensive size guide on every product page to help you find your perfect fit. Our styles are generally true to size, but we recommend checking specific fabric details for stretch levels.
Can I amend or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. This means we are usually unable to amend or cancel orders once they are confirmed. Please double-check your details before completing your purchase.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options via Klarna, Clearpay, and PayPal.